Telephone 

email: office@bostonct.org.uk

Open: 9.00am - 2.00pm weekdays

: 01205 360183

Book a Trip

How To Book A Trip

 

Call us at any time.

 

The Office is open from 9:00am  to 2:00pm Monday to Friday except for public holidays. Outside these times, or if we are unable to take your call, please leave a name and telephone number and trip requirements and we will ring back. Trips can be booked weeks in advance, but please try to give four working days notice of the trip. In exceptional circumstances, we will try to arrange a trip at shorter notice but there is a risk we will be unable to find a driver.

Telephone 

: 01205 360183

We also need to know about any special needs such as requiring help getting to and from the car, carrying shopping bags and stowing of mobility aids. Please note that our cars are not equipped to take wheelchair-bound passengers but many can accommodate folding wheelchairs. Please tell a team member if you want to take a walker or folding wheelchair with you.

 

The team member will give an estimate of the costs involved.  There is a minimum charge of £7.00 (Journeys 10 miles and under). Passengers pay 70p a mile or the standard tariff for their journey plus any parking fees. Mileage is charged from the driver’s home to the passenger’s pickup point and return. 

 

If the passenger plans to remain at the destination for more than 2 hours, the driver may choose to make two round trips and charge twice the normal fare.

 

We call passengers back to confirm whether it has been possible to assign a driver or not.

Cancellation Policy:

We reserve the right to charge for cancelled journeys if no attempt has been made to contact the Volunteer driver or the office.

  • Our standard requirement is to notify the office or Volunteer Driver at least 24-48 hours before your journey. 

  • If you fail to cancel and the Volunteer Driver arrives, you will be required to pay a "no-show" fee to cover the Volunteer Driver's out-of-pocket expenses – this will be mileage completed by the Volunteer Driver and will be invoiced to the customer.

  • If your journey is early morning and has been cancelled by the hospital/clinic the day before, or that morning, and the office is closed, you will need to contact the Volunteer Driver in person. Failure to do so will result in the Volunteer Driver’s out-of-pocket expenses being invoiced to the customer.

If a cancellation invoice is received this is required to be paid within 7 days of the date on the invoice.

Our service relies on our Volunteer Driver’s and charitable funding, late cancellations disrupt schedules and waste resources which are in very high demand.  They also impact the charity financially as we still have to reimburse the Volunteer Driver for the wasted journey.